Main Office Location:
155 East 55th Street, Suite 207,
(Between Lexington & Third Ave)
New York, NY 10022
Tel: (212) 888-7372
Fax: (212) 888-1551
Mon – Fri 9AM to 5PM
By Appointment Only
We accept most major Insurance plans. Click here to see the complete list of insurance companies. Always call our office in advance to confirm the coverage, as the information changes frequently. Please bring your insurance card. Also, let us know if your insurance information has changed and needs to be updated.
Please call the office at (212) 888-7372 to make an appointment in advance. Our normal office hours are between 9am to 5pm Monday to Friday. If you have difficulty accessing our facility during the normal business hours, we can make arrangements to provide services at your home, place of work or at other easily accessible professional locations. We request that appointments be cancelled at least 24 hours in advance, so that we may use that time to see another patient in need of care.
Fees & Payments:
We make every effort to decrease the cost of your medical care. If we are a participating provider of your insurance company, we’ll bill them. However, payment is the patient’s responsibility. We’ll help in any way we can to assist you in handling claims.
If item was substandard, unsuitable or inappropriate at the time of delivery it can be returned unconditionally. Purchased or rented equipment may be returned to the company within thirty (30) days from start of service, provided the equipment:
• is in new and unused condition in its original packaging including all paperwork, parts, and accessories.
• has not been trimmed, bent, molded, or customized in any way to fit the client.
• is not intimate in nature. This includes all braces and other products that may have come in contact with exposed skin area. Health Code Regulations prohibit us from accepting the return of packaged products that have been opened.
A return authorization (RA) is required for any returns and can be obtained by calling (212) 888-7372. No returns of any type will be accepted without a valid RA number.
Infrequent or non-use of the equipment does not extend the return/warranty period and does not constitute a valid reason for return/exchange, nor does it absolve the client from the responsibility for payment. It is in client’s best interest to communicate with us on a timely basis and to allow us to resolve any problems they may be experiencing as quickly and efficiently as possible.
All equipment purchased, rented or leased as “new” from the company will be in good working order according to manufacturer’s specifications. All new equipment is warranted by the facility for a period of thirty (30) days from the date of purchase or home delivery. The company will assist the client, as necessary and appropriate, to facilitate the reimbursement or equipment replacement pursuant to all equipment manufacturers’ warranties. The company will provide, or arrange for, loaner equipment equivalent to the original equipment during any repair period except for orthotics and prosthetics.
All customers have the right to lodge complaints without fear of discrimination or reprisal and to know the disposition of complaints. The organization has the responsibility to respond to those complaints promptly and to resolve complaints whenever possible to the satisfaction of the individual. Should you wish to lodge a complaint or to praise us about our products or services, see any staff member or call 212-888-7372.